Refund & Shipping Policy

At SvenCare Health, we are committed to delivering quality healthcare and wellness products with transparency and customer satisfaction at the core of our services. This Refund & Shipping Policy outlines the terms under which products are shipped, returned, and refunded. Please read it carefully before making a purchase on svencarehealth.com

Shipping Policy

Order Processing: All confirmed orders are processed within 24–48 hours of placement.

Delivery Timeline: Products are typically shipped within 2 (two) business days from the date of order confirmation. Delivery timelines may vary depending on your location, courier partner, and unforeseen logistical factors.

Tracking Information: Once your order is dispatched, you will receive an email/SMS with your shipment tracking details.

Shipping Charges: Applicable shipping charges (if any) will be displayed at checkout.

Return & Exchange Policy

Eligibility Window: You may request a return or exchange within 1 (one) calendar days of receiving your order.

Condition of Returned Products: To be eligible, items must be:

Unused and in the same condition as delivered.

Returned in original packaging with all labels intact.

Accompanied by a valid receipt or proof of purchase.

Non-returnable Items: For hygiene and safety reasons, certain healthcare products, consumables, and opened packages cannot be returned or exchanged. These will be clearly marked as “Non-Returnable” on the product page.

Refund Policy

We currently do not offer refunds for any purchases.
Customers may opt for an exchange within 1 working day from the date of
delivery, provided the product meets our exchange conditions.

Cancellation Policy

Orders can be cancelled before the order is confirmed. Once confirmed and processed, the standard return policy will apply.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at svencare2024@gmail.com.11