Refund & Shipping Policy

At SvenCare Health, we are committed to delivering quality healthcare and wellness products with transparency and customer satisfaction at the core of our services. This Refund & Shipping Policy outlines the terms under which products are shipped, returned, and refunded. Please read it carefully before making a purchase on svencarehealth.com

Shipping Policy

Order Processing: All confirmed orders are processed within 24–48 hours of placement.

Delivery Timeline: Products are typically shipped within 7 (seven) business days from the date of order confirmation. Delivery timelines may vary depending on your location, courier partner, and unforeseen logistical factors.

Tracking Information: Once your order is dispatched, you will receive an email/SMS with your shipment tracking details.

Shipping Charges: Applicable shipping charges (if any) will be displayed at checkout.

Return & Exchange Policy

Eligibility Window: You may request a return or exchange within 3 (three) calendar days of receiving your order.

Condition of Returned Products: To be eligible, items must be:

Unused and in the same condition as delivered.

Returned in original packaging with all labels intact.

Accompanied by a valid receipt or proof of purchase.

Non-returnable Items: For hygiene and safety reasons, certain healthcare products, consumables, and opened packages cannot be returned or exchanged. These will be clearly marked as “Non-Returnable” on the product page.

Refund Policy

Refund Approval: Once the returned item is received and inspected, you will be notified regarding the status of your refund.

Mode of Refund: Approved refunds will be processed to your original method of payment (credit/debit card, UPI, or net banking).

Timeline: Refunds are initiated within 3–5 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Deductions: Shipping and handling charges are non-refundable. If applicable, the cost of return shipping may be deducted from your refund.

Cancellation Policy

Orders can be cancelled before they are dispatched. Once shipped, the standard return policy will apply.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at svencare2024@gmail.com.